WAEC Marketing 2024 past questions and answers

45 questions. Try each one, then open the answer to check yourself and read the explanation.

Question 1

Marketing Concept

The process of identifying needs, delivering and exchanging products that have value for customers is

  1. A.sales.
  2. B.distribution.
  3. C.marketing.
  4. D.advertising.
Show the answer and explanation

Answer: C (marketing.)

Explanation

Marketing is identifying customers' needs and delivering and exchanging products of value to satisfy them.

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Question 2

Marketing Concept

Which of the following activities is a function of marketing?

  1. A.Advertising.
  2. B.Production.
  3. C.Store keeping.
  4. D.Maintenance.
Show the answer and explanation

Answer: A (Advertising.)

Explanation

Advertising (promotion) is a marketing function; the others belong to production and administration.

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Question 3

Marketing Concept

The business concept that states consumers would buy any item once it is of high quality is

  1. A.marketing concept.
  2. B.production concept.
  3. C.selling concept.
  4. D.product concept.
Show the answer and explanation

Answer: D (product concept.)

Explanation

The product concept holds that consumers favour products with the best quality and features.

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Question 4

Marketing Concept

The concept applied by ABC Ltd. if it analyses its customers' needs before providing goods to satisfy them is

  1. A.production concept.
  2. B.product concept.
  3. C.selling concept.
  4. D.marketing concept.
Show the answer and explanation

Answer: D (marketing concept.)

Explanation

Finding out customers' needs first and then satisfying them is the marketing concept.

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Question 5

Marketing Mix

A component of place as a marketing mix element is

  1. A.warrantee.
  2. B.packaging.
  3. C.warehouse.
  4. D.discount.
Show the answer and explanation

Answer: C (warehouse.)

Explanation

Place covers distribution: channels, transport and warehousing.

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Question 6

Marketing Environment

The environmental factor that influenced the relocation of a company from Lagos to Kano as a result of high taxes and levies is

  1. A.religious factor.
  2. B.technological factor.
  3. C.political factor.
  4. D.social factor.
Show the answer and explanation

Answer: C (political factor.)

Explanation

Taxes and levies are set by government, so they are political factors.

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Question 7

Marketing Mix

An element of the marketing mix that deals with storage of goods is

  1. A.product.
  2. B.price.
  3. C.place.
  4. D.promotion.
Show the answer and explanation

Answer: C (place.)

Explanation

Storage is part of physical distribution, which is under place.

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Question 8

Product

A part of a product with a primary function of protecting the content is the

  1. A.brand name.
  2. B.trademark.
  3. C.container.
  4. D.label.
Show the answer and explanation

Answer: C (container.)

Explanation

The container (package) holds and protects the product.

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Question 9

Product

Which of the following categories of products is classified based on usage?

  1. A.Mineral and non-mineral products.
  2. B.Consumer and industrial goods.
  3. C.Oil and non-oil products.
  4. D.Goods and services.
Show the answer and explanation

Answer: B (Consumer and industrial goods.)

Explanation

Products are grouped by who uses them and for what: consumer goods or industrial goods.

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Question 10

Product

Lubricants purchased by a firm and used up in their cause of operations are classified as

  1. A.consumer products.
  2. B.industrial products.
  3. C.specialty goods.
  4. D.unsought goods.
Show the answer and explanation

Answer: B (industrial products.)

Explanation

Supplies such as lubricants used in a firm's operations are industrial products.

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Question 11

Markets

Market is broadly classified as

  1. A.consumer and organizational markets.
  2. B.retail and wholesale markets.
  3. C.consumer and wholesale markets.
  4. D.industrial and government markets.
Show the answer and explanation

Answer: A (consumer and organizational markets.)

Explanation

Markets are broadly divided into consumer markets and organisational (business) markets.

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Question 12

Markets

Which of the following buyers of products are classified as consumer market?

  1. A.Industries.
  2. B.Retailers.
  3. C.Households.
  4. D.Governments.
Show the answer and explanation

Answer: C (Households.)

Explanation

Households buy for personal use, so they form the consumer market.

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Question 13

Consumer Behaviour

Cognitive dissonance occurs when a customer

  1. A.is satisfied with a product.
  2. B.is dissatisfied with a product.
  3. C.re-buys a product.
  4. D.recommends a product.
Show the answer and explanation

Answer: B (is dissatisfied with a product.)

Explanation

Cognitive dissonance is the doubt or discomfort a buyer feels after a purchase that disappoints.

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Question 14

Consumer Behaviour

A consumer's buying behavior is influenced by

  1. A.professional opinion.
  2. B.reference group.
  3. C.company's strategy.
  4. D.company's plan.
Show the answer and explanation

Answer: B (reference group.)

Explanation

Reference groups such as family, friends and colleagues influence what a consumer buys.

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Question 15

Marketing Research

The first step in the marketing research process is

  1. A.data analysis.
  2. B.problem definition.
  3. C.collection of data.
  4. D.reporting of findings.
Show the answer and explanation

Answer: B (problem definition.)

Explanation

Marketing research starts by defining the problem.

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Question 16

Marketing Research

Which of the following information would be relevant in marketing research for industrial goods?

  1. A.Consumption pattern.
  2. B.Lifestyle of consumers.
  3. C.Product life-cycle.
  4. D.Size of the product.
Show the answer and explanation

Answer: C (Product life-cycle.)

Explanation

Consumption patterns and lifestyles concern consumer goods; the product life cycle is relevant to industrial goods.

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Question 17

Pricing

Use the following information to answer questions 17 to 19.
KPKC Ltd bought 60 packs of beverages at ₦150 each and sold at a 20% mark-up
The pricing strategy adopted by KPKC Ltd is

  1. A.demand based pricing.
  2. B.penetration pricing.
  3. C.skimming pricing.
  4. D.cost-plus pricing.
Show the answer and explanation

Answer: D (cost-plus pricing.)

Explanation

Adding a percentage mark-up to the cost price is cost-plus pricing.

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Question 18

Pricing

Use the following information to answer questions 17 to 19.
KPKC Ltd bought 60 packs of beverages at ₦150 each and sold at a 20% mark-up
The total cost of the beverage is

  1. A.₦1,800.
  2. B.₦7,200.
  3. C.₦9,000.
  4. D.₦10,800
Show the answer and explanation

Answer: C (₦9,000.)

Explanation

Total cost = 60 × ₦150 = ₦9,000.

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Question 19

Pricing

Use the following information to answer questions 17 to 19.
KPKC Ltd bought 60 packs of beverages at ₦150 each and sold at a 20% mark-up
The selling price per pack is

  1. A.₦30.
  2. B.₦120.
  3. C.₦150.
  4. D.₦180.
Show the answer and explanation

Answer: D (₦180.)

Explanation

Mark-up = 20% of ₦150 = ₦30, so selling price = ₦150 + ₦30 = ₦180.

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Question 20

Promotion and Advertising

An advantage of using radio as a medium of advertising is that it has

  1. A.wide geographical coverage.
  2. B.visual and motion effect.
  3. C.unlimited time availability.
  4. D.long lasting effect.
Show the answer and explanation

Answer: A (wide geographical coverage.)

Explanation

Radio reaches people over a wide area, including rural places.

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Question 21

Promotion and Advertising

Newspapers, magazines and pamphlets are examples of

  1. A.electronic media.
  2. B.print media.
  3. C.social media.
  4. D.broadcast media.
Show the answer and explanation

Answer: B (print media.)

Explanation

Newspapers, magazines and pamphlets are printed on paper: print media.

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Question 22

Pricing

Use the following information to answer questions 22 and 23.
ABC Bakery has decided to implement an incentive scheme to encourage bulk buying due to low sales affecting the company.
The discount that is suitable for the company to achieve its objective is

  1. A.seasonal discount.
  2. B.cash discount.
  3. C.functional discount.
  4. D.quantity discount.
Show the answer and explanation

Answer: D (quantity discount.)

Explanation

A quantity discount lowers the price for customers who buy in large quantities, which encourages bulk buying.

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Question 23

Sales Promotion

Use the following information to answer questions 22 and 23.
ABC Bakery has decided to implement an incentive scheme to encourage bulk buying due to low sales affecting the company.
Another sales promotional incentive the company could adopt to stimulate sales is

  1. A.advertising.
  2. B.public relations.
  3. C.free samples.
  4. D.personal selling.
Show the answer and explanation

Answer: C (free samples.)

Explanation

Free samples are a sales promotion incentive; the others are other promotion tools.

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Question 24

Product

The process of designing and producing containers and wrappers for a product is

  1. A.packaging.
  2. B.branding.
  3. C.labelling.
  4. D.sorting.
Show the answer and explanation

Answer: A (packaging.)

Explanation

Packaging is designing and producing the container or wrapper for a product.

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Question 25

Distribution

A channel member responsible for bulk breaking is the

  1. A.producer.
  2. B.agent.
  3. C.consumer.
  4. D.wholesaler.
Show the answer and explanation

Answer: D (wholesaler.)

Explanation

Wholesalers buy in bulk from producers and sell in smaller quantities to retailers.

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Question 26

Distribution

A highly priced industrial product would be distributed using

  1. A.indirect channel.
  2. B.intensive distribution.
  3. C.direct channel.
  4. D.selective distribution.
Show the answer and explanation

Answer: C (direct channel.)

Explanation

Expensive industrial goods need technical selling and have few buyers, so producers sell them directly.

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Question 28

Transportation and Marketing Documents

A document that contains information relating to goods being transported is

  1. A.waybill.
  2. B.receipt.
  3. C.licence.
  4. D.invoice.
Show the answer and explanation

Answer: A (waybill.)

Explanation

A waybill gives details of goods being carried.

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Question 29

Distribution

Which of the following distribution methods is used by a sachet water company that sells its products to households?

  1. A.Indirect distribution.
  2. B.Exclusive distribution.
  3. C.Direct distribution.
  4. D.Intensive distribution.
Show the answer and explanation

Answer: C (Direct distribution.)

Explanation

Selling straight from the company to households, with no middlemen, is direct distribution.

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Question 30

Product

The process of attaching or printing information about a product on the package is

  1. A.branding.
  2. B.labelling.
  3. C.designing.
  4. D.cataloguing.
Show the answer and explanation

Answer: B (labelling.)

Explanation

Labelling puts information about the product on its package.

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Question 31

Distribution

A function of marketing that deals with the movement of goods and salesmen from one location to another is

  1. A.warehousing.
  2. B.transportation.
  3. C.distribution.
  4. D.promotion.
Show the answer and explanation

Answer: B (transportation.)

Explanation

Transportation is the marketing function that moves goods and people from one place to another.

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Question 32

International Marketing

Use the following information to answer questions 32 and 33.
Saka Ltd. Has decided to engage in international marketing but wants to minimize the risk involved.
Which of the following reasons would have influenced the foreign company's decision?

  1. A.Increase regulation in the foreign market.
  2. B.High labour cost in the foreign market.
  3. C.Low demand in domestic market.
  4. D.Availability of subsidies in domestic market.
Show the answer and explanation

Answer: C (Low demand in domestic market.)

Explanation

Low demand at home pushes a firm to look for buyers abroad.

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Question 33

International Marketing

Use the following information to answer questions 32 and 33.
Saka Ltd. Has decided to engage in international marketing but wants to minimize the risk involved.
The mode of entry that would be suitable for the company is

  1. A.exporting.
  2. B.direct investment.
  3. C.joint venture.
  4. D.licensing.
Show the answer and explanation

Answer: A (exporting.)

Explanation

Exporting needs little investment abroad, so it carries the least risk.

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Question 34

Distribution

An association of traders belonging to the same line of business is a

  1. A.cooperative society.
  2. B.merchant association.
  3. C.market facilitator.
  4. D.market union.
Show the answer and explanation

Answer: D (market union.)

Explanation

Traders in the same line of business form a market union.

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Question 35

International Marketing

The process of entering a new market by paying a fee for using another company's brand name is

  1. A.exporting.
  2. B.licensing.
  3. C.direct ownership.
  4. D.joint venture.
Show the answer and explanation

Answer: B (licensing.)

Explanation

Licensing gives the right to use another firm's brand name or technology for a fee.

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Question 36

E-marketing

Ernest Ltd's efforts to promote and sell its fruit juice through the company's website is an example of

  1. A.e-payment.
  2. B.e-marketing.
  3. C.e-procurement.
  4. D.e-transaction.
Show the answer and explanation

Answer: B (e-marketing.)

Explanation

Using a website to promote and sell products is e-marketing.

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Question 37

Marketing Concept

Services offered to customers by a firm to encourage continuous patronage of the company's products is

  1. A.pre-sale services.
  2. B.after-sales services.
  3. C.self-services.
  4. D.merchandising services.
Show the answer and explanation

Answer: B (after-sales services.)

Explanation

After-sales services such as delivery, installation and repairs keep customers coming back.

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Question 38

Marketing Concept

Mr. John who identified people's need for pop-corn and met it at a profit is a

  1. A.researcher.
  2. B.factor.
  3. C.marketer.
  4. D.facilitator.
Show the answer and explanation

Answer: C (marketer.)

Explanation

Identifying a need and meeting it profitably is what a marketer does.

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Question 39

Transportation and Marketing Documents

A factor that would be considered in the choice of transportation mode is

  1. A.location of customers.
  2. B.product brand.
  3. C.government policy.
  4. D.reliability of the means.
Show the answer and explanation

Answer: A (location of customers.)

Explanation

Where the customers are (distance and route) affects which transport mode is used.

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Question 40

Distribution

One distinctive feature of a supermarket is

  1. A.pre-packing of goods.
  2. B.after-sales services.
  3. C.credit sales.
  4. D.self-service.
Show the answer and explanation

Answer: D (self-service.)

Explanation

Supermarkets are known for self-service.

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Theory question 101

Marketing Concept

(a) Explain the following terms in marketing: (i) Needs; (ii) Wants; (b) State four functions of marketing in a company.
(c) Explain four concepts of marketing.

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Model answer

(a)(i) Needs: basic human requirements for survival, such as food, clothing and shelter.
(ii) Wants: the particular forms of products people desire to satisfy their needs, shaped by culture and personality (e.g. jollof rice instead of 'food').
(b) Any four: marketing research; product planning and development; pricing; promotion; distribution; selling; buying; storage; financing; risk bearing.
(c) Any four, explained: production concept (cheap, widely available products; focus on efficient production); product concept (best quality and features); selling concept (aggressive selling and promotion); marketing concept (find and satisfy target customers' needs better than competitors); societal marketing concept (satisfy customers while protecting society's long-term welfare).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 102

Product

(a) Define consumer products. (b) List and explain three modes of transportation a company could use for business. (c) List and explain three categories of industrial products.

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Model answer

(a) Consumer products are goods and services bought by individuals and households for their own personal use, not for resale or production.
(b) Any three, explained: road (trucks, vans; flexible, door-to-door); rail (cheap for bulky goods over long distances); water/sea (ships and boats; cheapest for heavy goods, slow); air (fastest, for urgent and perishable goods, costly); pipeline (for liquids and gas).
(c) Any three, explained: raw materials (unprocessed farm and mineral products, e.g. cotton, crude oil); processed materials and parts (semi-finished goods and components, e.g. steel, tyres); installations/capital equipment (factories, big machines); accessory equipment (tools, computers); supplies (lubricants, stationery); business services (maintenance, consultancy).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 103

Sales Promotion

AB Enterprises is currently experiencing a decline in sales of its products. (a) List eight sales promotional tools the company could use to reverse its sales trend. (b) State six benefits the company would derive from using sales promotional tools.

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Model answer

(a) Any eight: price-off; coupons; free samples; premium offers/free gifts; loyalty schemes; contests and sweepstakes; rebates; bonus packs/buy-one-get-one-free; quantity discounts; trade allowances; dealer sales contests; demonstrations; trade shows.
(b) Any six: increases sales volume quickly; attracts new customers to try the product; builds customer loyalty and repeat buying; clears old stock; encourages middlemen to stock and push the product; counters competitors' promotions; supports advertising; helps launch new products.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 104

Distribution

Yam sellers in a local market formed an association. (a) State four functions the association would perform to its members.
(b) List and explain four types of market facilitator that would assist members of the association in achieving their objectives.

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Model answer

(a) Any four: fix common prices; settle disputes among members; protect members' interests; represent members before government; pass market information; give welfare support and organise savings/contributions; maintain order, security and cleanliness of the market; control entry of new traders.
(b) Any four, explained: banks (loans, savings, payments); transport firms (move yams from farms to market); warehousing/storage firms (store yams to reduce losses); insurance companies (cover risks such as fire and theft); advertising agencies and media (promote the market); communication firms (phones, internet).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 105

Marketing Finance

Adamu intends to open a store to sell detergents as a major distributor for companies in the country. (a) List and expalin four sources from which Adamu could get funds to finance the business. (b) State four factors that would influence Adamu's choice of the location for the business.

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Model answer

(a) Any four, explained: personal savings (his own money); loans from family and friends; bank loans or overdraft; trade credit from detergent manufacturers; cooperative society loans; microfinance or government schemes; bringing in partners; hire purchase/leasing of vehicles and equipment.
(b) Any four: nearness to retailers/customers; nearness to the manufacturers (source of supply); good roads and access for trucks; cost of land or rent; security; availability of storage space; level of competition; government regulations.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 106

Distribution

OJ Ltd is a consumer goods manufacturing firm. They sell to retail outlets throughout the country. The company intends to increase its market share. (a) Explain the following terms in relation to the company's business activities: (i) Demand; (ii) Products; (iii) Market; (b) Outline two types of distribution channels the company could adopt. (c) State three functions each of the following channel members the comapny could use; (i) wholesaler; (ii) retailer.

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Model answer

(a)(i) Demand: the quantity of OJ Ltd's goods that consumers are willing and able to buy at a given price.
(ii) Products: the consumer goods OJ Ltd makes and offers to satisfy customers' needs.
(iii) Market: all the actual and potential buyers of OJ Ltd's goods across the country.
(b) Any two: direct channel (OJ Ltd → consumer, e.g. company shops or online); indirect channels (OJ Ltd → retailer → consumer; OJ Ltd → wholesaler → retailer → consumer; OJ Ltd → agent/distributor → wholesaler → retailer → consumer).
(c)(i) Wholesaler, any three: buys in bulk (breaks bulk); stores goods; finances the producer; gives credit to retailers; transports goods to retailers; gives market information.
(ii) Retailer, any three: sells in small quantities to consumers; stocks a variety of goods; gives credit/delivery to customers; gives product information and advice; displays goods; passes consumers' feedback back up the channel.

Explanation

Give each point as a full sentence, with an example where possible.

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