WAEC Marketing 2020 past questions and answers

44 questions. Try each one, then open the answer to check yourself and read the explanation.

Question 1

Marketing Concept

Marketing is the

  1. A.buying and selling of goods and services.
  2. B.buying, selling and distribution of goods and services.
  3. C.identification and satisfaction of consumer's needs at a profit.
  4. D.distribution and transportation of goods at a profit.
Show the answer and explanation

Answer: C (identification and satisfaction of consumer's needs at a profit.)

Explanation

Marketing starts with finding out what consumers need and ends with satisfying them profitably.

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Question 2

Marketing Concept

The process that leads to the exchange of value between two or more parties is

  1. A.transaction.
  2. B.production.
  3. C.distribution.
  4. D.transportation.
Show the answer and explanation

Answer: A (transaction.)

Explanation

A transaction is a trade of values between two or more parties.

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Question 3

Sales Promotion

A short-term incentive used to encourage the purchase of a product is

  1. A.advertising.
  2. B.personal selling.
  3. C.sales promotion
  4. D.publicity.
Show the answer and explanation

Answer: C (sales promotion)

Explanation

Sales promotion offers short-term incentives to buy.

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Question 4

Marketing Mix

The tools used by marketers to pursue their objectives in the target market is marketing

  1. A.audit.
  2. B.mix.
  3. C.research.
  4. D.intelligence.
Show the answer and explanation

Answer: B (mix.)

Explanation

Product, price, place and promotion (the marketing mix) are the tools marketers use in their target market.

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Question 5

Product

Activities or benefits offered for sale are

  1. A.brands.
  2. B.values.
  3. C.goods.
  4. D.services.
Show the answer and explanation

Answer: D (services.)

Explanation

Services are intangible activities or benefits offered for sale, such as haircuts or banking.

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Question 6

Warehousing

A warehouse owned and operated by a company for its own use is a

  1. A.public warehouse.
  2. B.private warehouse.
  3. C.bonded warehouse.
  4. D.co-operative warehouse.
Show the answer and explanation

Answer: B (private warehouse.)

Explanation

A private warehouse is owned by a firm for storing its own goods.

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Question 7

Marketing Concept

The concept that influenced the manufacturing of a low-smoke emission vehicle is

  1. A.production concept.
  2. B.product concept.
  3. C.selling concept.
  4. D.societal marketing concept.
Show the answer and explanation

Answer: D (societal marketing concept.)

Explanation

Caring for the environment and society's welfare is the societal marketing concept.

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Question 8

Marketing Environment

The aggregate of all conditions and events that affects marketing practice is marketing

  1. A.procedure.
  2. B.process.
  3. C.environment.
  4. D.communication.
Show the answer and explanation

Answer: C (environment.)

Explanation

The marketing environment is all the forces and conditions that affect marketing.

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Question 9

Consumer Behaviour

A celebrity who influences the buying decision of consumers is categorized under

  1. A.social group.
  2. B.reference group.
  3. C.peer group.
  4. D.cultural group.
Show the answer and explanation

Answer: B (reference group.)

Explanation

A celebrity is an aspirational reference group: people copy what such a person uses.

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Question 10

Entrepreneurship

A person who owns and bears the risks of a business is an

  1. A.agent.
  2. B.entrepreneur.
  3. C.underwriter.
  4. D.innovator.
Show the answer and explanation

Answer: B (entrepreneur.)

Explanation

The entrepreneur owns the business and bears its risks.

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Question 11

Marketing Environment

A shift in the consumption pattern of consumers due to change in interest rate is categorized under

  1. A.technological environmental factors.
  2. B.cultural environmental factors.
  3. C.economic environmental factors.
  4. D.legal environmental factors.
Show the answer and explanation

Answer: C (economic environmental factors.)

Explanation

Interest rates are economic factors.

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Question 12

Distribution

Kano Spare Parts Dealers Association is an example of

  1. A.market union.
  2. B.cartel.
  3. C.labour union.
  4. D.chamber of commerce.
Show the answer and explanation

Answer: A (market union.)

Explanation

Traders dealing in the same goods form a market union.

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Question 13

Product

An example of unsought goods is

  1. A.shoe.
  2. B.car.
  3. C.fire extinguisher.
  4. D.machine tool.
Show the answer and explanation

Answer: C (fire extinguisher.)

Explanation

People rarely think of buying a fire extinguisher until they need one: an unsought good.

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Question 14

Sales Promotion

Trade-in allowance is an example of

  1. A.personal allowance.
  2. B.direct allowance.
  3. C.dealer sales promotion.
  4. D.consumer sales promotion.
Show the answer and explanation

Answer: D (consumer sales promotion.)

Explanation

A trade-in allowance reduces the price for a consumer who hands in an old item: consumer sales promotion.

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Question 15

Marketing Environment

The banning of tobacco advertisement in Nigeria is an influence from the

  1. A.political environment.
  2. B.economic environment.
  3. C.social environment.
  4. D.technological environment.
Show the answer and explanation

Answer: A (political environment.)

Explanation

Bans made by government come from the political environment.

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Question 17

Marketing Research

The systematic design, collection, analysis and reporting of data for decision making is marketing

  1. A.planning.
  2. B.strategy.
  3. C.audit.
  4. D.research.
Show the answer and explanation

Answer: D (research.)

Explanation

This is the definition of marketing research.

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Question 18

Distribution

Which of the following distribution channels is suitable for the sale of cosmetics?

  1. A.producer → consumer.
  2. B.producer → wholersaler → consumer.
  3. C.producer → wholesaler → retailer → wholesalser.
  4. D.producer → agent → consumer.
Show the answer and explanation

Answer: C (producer → wholesaler → retailer → wholesalser.)

Explanation

Cosmetics are consumer goods sold in many shops, so they go through wholesalers and retailers to consumers.

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Question 19

Promotion and Advertising

The form of non-personal communication whereby information about a company's product is transmitted and paid for through mass media is

  1. A.personal selling.
  2. B.marketing.
  3. C.public relations.
  4. D.advertising.
Show the answer and explanation

Answer: D (advertising.)

Explanation

Advertising is paid, non-personal communication through mass media.

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Question 20

Marketing Research

An activity in marketing research process is

  1. A.decision making.
  2. B.market testing.
  3. C.information gathering.
  4. D.product testing.
Show the answer and explanation

Answer: C (information gathering.)

Explanation

Gathering information (data collection) is a stage of the research process.

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Question 21

Pricing

The pricing strategy which involves the addition of a margin to the total amount spent on production by a company is

  1. A.psychological pricing.
  2. B.cost-plus pricing.
  3. C.competitive pricing.
  4. D.geographical pricing.
Show the answer and explanation

Answer: B (cost-plus pricing.)

Explanation

Cost-plus pricing adds a margin to production cost.

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Question 22

Marketing Research

The original data collected for a study on consumer tastes and fashion by a company is

  1. A.a behavioural data.
  2. B.an organizational data.
  3. C.a secondary data.
  4. D.a primary data.
Show the answer and explanation

Answer: D (a primary data.)

Explanation

Original first-hand data is primary data.

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Question 23

Pricing

Which of these factors is not a price determinant?

  1. A.level of market demand.
  2. B.economic trend.
  3. C.standard of living.
  4. D.competitor's price.
Show the answer and explanation

Answer: C (standard of living.)

Explanation

Demand, competitors' prices and economic conditions directly affect the price a firm sets.

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Question 24

E-marketing

Which of the following e-marketing abuses involves an unauthorized use of somebody's identity to extract information?

  1. A.hacking.
  2. B.spam.
  3. C.phishing.
  4. D.cyber fraud.
Show the answer and explanation

Answer: C (phishing.)

Explanation

Phishing is when someone pretends to be a trusted person or organisation (using their identity) to trick people into giving out information such as passwords. Hacking is breaking into a computer system.

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Question 25

Transportation and Marketing Documents

A document used in domestic transportation is

  1. A.manifest.
  2. B.receipt.
  3. C.export invoice.
  4. D.consular invoice.
Show the answer and explanation

Answer: A (manifest.)

Explanation

A manifest lists the goods carried by a vehicle; export and consular invoices are for foreign trade.

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Question 26

Pricing

A type of pricing where a buyer and a seller continue to bargain until an agreement is reached for the price of a product is

  1. A.cost-plus.
  2. B.haggling.
  3. C.hedging.
  4. D.loss-leader.
Show the answer and explanation

Answer: B (haggling.)

Explanation

Haggling is bargaining over price.

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Question 28

Promotion and Advertising

Which of these means of advertising is an electronic medium?

  1. A.catalogue.
  2. B.television.
  3. C.magazine.
  4. D.newspaper.
Show the answer and explanation

Answer: B (television.)

Explanation

Television is an electronic (broadcast) medium.

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Question 29

Warehousing

A facility that would be used by a producer that wants to reduce fluctuations in product supply is

  1. A.wholesaling.
  2. B.retailing.
  3. C.warehousing.
  4. D.merchandizing.
Show the answer and explanation

Answer: C (warehousing.)

Explanation

Warehousing stores goods when supply is plentiful and releases them when it is scarce, keeping supply steady.

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Question 30

International Marketing

The application of marketing activities beyond a country's national boundaries is

  1. A.domestic marketing.
  2. B.wholesale marketing.
  3. C.retail marketing.
  4. D.international marketing.
Show the answer and explanation

Answer: D (international marketing.)

Explanation

Marketing across national borders is international marketing.

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Question 31

Markets

The platform where buyers and sellers are brought together to assist in the transfer of goods and services is

  1. A.transportation.
  2. B.advertising.
  3. C.distribution.
  4. D.market.
Show the answer and explanation

Answer: D (market.)

Explanation

A market is any arrangement that brings buyers and sellers together to exchange goods and services.

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Question 32

International Marketing

An arrangement whereby a company's name and trademark are used by a foreign company is

  1. A.licensing.
  2. B.franchising.
  3. C.joint venture.
  4. D.strategic alliance.
Show the answer and explanation

Answer: A (licensing.)

Explanation

Licensing allows a foreign firm to use a company's name, trademark or technology for a fee.

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Question 33

Product

Branding in marketing means

  1. A.packing a product for sale.
  2. B.giving unique name to a product.
  3. C.using another company's name.
  4. D.classifying products into groups.
Show the answer and explanation

Answer: B (giving unique name to a product.)

Explanation

Branding gives a product a distinctive name or symbol.

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Question 34

Distribution

Which of the following factors is not considered while locating a market outlet?

  1. A.availability of facilities.
  2. B.economic trends.
  3. C.capital availability.
  4. D.sources of supply.
Show the answer and explanation

Answer: B (economic trends.)

Explanation

Facilities, capital and nearness to supply affect location; general economic trends do not decide the site.

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Question 35

Merchandising

The activity that is involved in making products visible, accessible and attractive to consumers in a retail outlet is

  1. A.personal selling.
  2. B.prospecting.
  3. C.direct selling.
  4. D.merchandizing.
Show the answer and explanation

Answer: D (merchandizing.)

Explanation

Merchandising arranges and displays products in the shop so they catch buyers' attention.

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Question 36

Markets

An individual who buys goods for personal consumption is an example of

  1. A.organizational market.
  2. B.industrial market.
  3. C.consumer market.
  4. D.reseller market.
Show the answer and explanation

Answer: C (consumer market.)

Explanation

People buying for personal use form the consumer market.

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Question 37

E-marketing

A reason why e-marketing is important is that it

  1. A.provides avenue for immediate inspection of products.
  2. B.offers unsolicited messages to customers.
  3. C.demonstrates practical use of products.
  4. D.offers unlimited access to customers.
Show the answer and explanation

Answer: D (offers unlimited access to customers.)

Explanation

The internet lets a firm reach customers anywhere at any time.

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Question 38

Consumer Behaviour

Which of these steps is followed in the process of buying by an individual? I. information search II. Problem recognition III. Evaluation of alternatives IV. Purchase decision V. Post purchases behaviour

  1. A.V, IV, III, II, I
  2. B.III. IV, II, I, V
  3. C.II, I, III, IV, V
  4. D.I, II, III, IV, V
Show the answer and explanation

Answer: C (II, I, III, IV, V)

Explanation

The order is problem recognition, information search, evaluation, purchase decision, post-purchase behaviour: II, I, III, IV, V.

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Question 39

Distribution

The channel member that sells in small quantities to consumers is

  1. A.an agent.
  2. B.a broker.
  3. C.a retailer.
  4. D.a wholesaler.
Show the answer and explanation

Answer: C (a retailer.)

Explanation

Retailers sell in small quantities to consumers.

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Question 40

Distribution

The route through which products flow from the producer to the ultimate consumers is

  1. A.marketing intermediary.
  2. B.distribution channel.
  3. C.merchandizing.
  4. D.transportation.
Show the answer and explanation

Answer: B (distribution channel.)

Explanation

The distribution channel is the route goods take from producer to consumer.

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Theory question 101

Promotion and Advertising

Oliver Ltd., a producer of fruit juice sells its products to stores across the country.
(a) List six advertising media the company could use to create awareness about its products.
(b) State three benefits the company would derive from advertising the products.
(c) State four factors that would influence the company's choice of mode of transporting its products.

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Model answer

(a) Any six: television; radio; newspapers; magazines; billboards; posters; internet/social media; cinema; transit (vehicle) adverts; handbills.
(b) Any three: creates awareness; increases sales; builds brand image and loyalty; helps it compete; supports the stores that sell its juice; introduces new flavours.
(c) Any four: cost; speed (juice has limited shelf life); distance to the stores; safety of the goods (glass/packs can break); availability of the mode; quantity to be moved; reliability; flexibility (door-to-door).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 102

Distribution

(a) Distinguish Between: (i) primary product and secondary product; (ii) market facilitator and market union. (b) List four market facilitators and state one function of each in aiding the activities of marketers.

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Model answer

(a)(i) A primary product is in its natural, unprocessed state (e.g. cassava, crude oil); a secondary product has been processed from primary products (e.g. garri, petrol).
(a)(ii) A market facilitator is a firm that helps marketing take place without buying or selling the goods (e.g. bank, transporter, insurer); a market union is an association of traders selling the same product in a market, formed to protect their interests.
(b) Any four, with a function each: banks (give loans and handle payments); insurance companies (cover goods against risk); transport companies (move goods); warehouses (store goods); advertising agencies (promote products); marketing research firms (provide information); communication firms (link buyers and sellers).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 103

International Marketing

Joan Ltd, a producer of cosmetic products, has decided to engage in international marketing of its products.
(a) State five factors that may have influenced Joan Ltd's decision to go international.
(b) State five rules and regulations the company would observe while selling its products in other countries.

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Model answer

(a) Any five: saturated home market; demand for its products abroad; to increase sales and profit; excess production capacity; to spread risk; to earn foreign exchange; government export incentives; trade agreements (ECOWAS, AfCFTA); to gain economies of scale.
(b) Any five: obey the host country's laws and registration rules; meet product standards and labelling rules of the country (e.g. ingredients, approvals); pay customs duties and taxes; obtain import/export permits and documents; respect quotas and import restrictions; follow foreign exchange regulations; respect local culture and advertising rules; avoid contraband; respect trademarks and intellectual property.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 104

Marketing Research

Audu Ltd., a trading company, has just set up a committee to conduct a marketing research for the company.
(a) State five reasons that would have necessitated the conduct of the research.
(b) State five steps the committee would take in carrying out the assignment.

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Model answer

(a) Any five: falling sales; to know customers' needs; to study competitors; to test new products; to set suitable prices; to choose distribution channels; to measure advertising effectiveness; to find new markets; to forecast sales.
(b) In order: define the problem and objectives; plan the research (sources, methods, sample); collect the data; analyse and interpret the data; present the report and recommendations.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 105

Product

Use the advert in Figure 1 below to answer the following questions.
(a) List six items that would be found on the package of the product labelled A.
(b) State three functions of the part labelled B.
(c) State four advantages of using this medium to advertise the product.

Diagram for this question
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Model answer

(a) Any six: brand name (V-Beauty); manufacturer's name and address; ingredients; weight/size; directions for use; manufacturing and expiry dates; NAFDAC/regulatory number; batch number; price; logo/trademark; barcode.
(b) B is the slogan. Any three: makes the product easy to remember; communicates the product's main benefit; attracts attention and persuades buyers; distinguishes the brand from competitors; builds brand image.
(c) The medium is television. Any four: combines sight, sound and movement; can demonstrate the soap in use; reaches a large audience; reaches people who cannot read; attractive and memorable; prestige.

Explanation

A is the soap pack, B is the slogan, and the medium is television.

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Theory question 106

Consumer Behaviour

(a) Outline four differences between organizational buying behaviour and consumer buying behaviour.
(b) List and explain three influencing factors in organizational buying behaviour.

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Model answer

(a) Any four: organisations buy to produce or resell, consumers for personal use; organisational buyers are few and large, consumers many and small; organisational buying is done by trained professionals/committees, consumer buying by individuals; organisational purchases are large in volume and value; organisational demand is derived and fairly inelastic; organisational buying follows formal procedures (tenders, contracts); buyer-seller relationships are closer and longer-term; consumer buying is more emotional/impulsive.
(b) Any three, explained: environmental factors (economy, technology, government policy, competition); organisational factors (objectives, policies, procedures, structure); interpersonal factors (authority, status, persuasiveness of members of the buying committee); individual factors (age, education, job position, personality of the buyers).

Explanation

Give each point as a full sentence, with an example where possible.

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