WAEC Marketing 2019 past questions and answers

43 questions. Try each one, then open the answer to check yourself and read the explanation.

Question 1

Distribution

One of the functions of a small retailer is to

  1. A.break goods into small units.
  2. B.sell goods in large quantities.
  3. C.grant credit to producers.
  4. D.sell goods to the final consumers.
Show the answer and explanation

Answer: D (sell goods to the final consumers.)

Explanation

Retailers are the last link in the channel: they sell to final consumers.

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Question 2

Transportation and Marketing Documents

An importance of transportation to a marketer is that it

  1. A.reduces cost of production.
  2. B.increases the price of goods.
  3. C.increases the efficiency in distribution.
  4. D.reduces the distribution cost.
Show the answer and explanation

Answer: C (increases the efficiency in distribution.)

Explanation

Transport moves goods to where they are needed, making distribution efficient.

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Question 3

Warehousing

Which of the following is a function of warehousing?

  1. A.Keeping and making goods available when required
  2. B.Hoarding of goods to increase price
  3. C.Making goods available to final consumers
  4. D.Storing of small units of products
Show the answer and explanation

Answer: A (Keeping and making goods available when required)

Explanation

Warehouses keep goods safely and release them when needed.

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Question 4

International Marketing

One of the rules that guides international marketing is

  1. A.import restriction.
  2. B.memorandum of association.
  3. C.company's annual report.
  4. D.articles of association.
Show the answer and explanation

Answer: A (import restriction.)

Explanation

Import restrictions are government rules on trade between countries; the others are company documents.

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Question 5

E-marketing

A challenge of marketing financial products online is that it is prone to

  1. A.identity theft.
  2. B.unsolicited advertisements.
  3. C.mass promotion.
  4. D.unsolicited mails.
Show the answer and explanation

Answer: A (identity theft.)

Explanation

Online banking and financial services attract fraudsters who steal people's personal and account details (identity theft).

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Question 6

International Marketing

Which of the following entry modes in international marketing would be suitable for expensive projects?

  1. A.Direct investment
  2. B.Joint venture
  3. C.Exporting
  4. D.Franchising
Show the answer and explanation

Answer: B (Joint venture)

Explanation

In a joint venture partners share the high cost and risk of big projects.

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Question 8

Marketing Concept

The orientation that assumes that consumers would only buy when persuaded with aggressive advertisement is

  1. A.selling concept.
  2. B.product concept.
  3. C.production concept.
  4. D.marketing concept.
Show the answer and explanation

Answer: A (selling concept.)

Explanation

The selling concept assumes people will not buy enough unless pushed by aggressive selling and promotion.

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Question 9

Marketing Mix

An element in the marketing mix is

  1. A.propaganda.
  2. B.publicity.
  3. C.product.
  4. D.packaging.
Show the answer and explanation

Answer: C (product.)

Explanation

Product is one of the 4Ps.

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Question 10

Marketing Concept

Which of the following is an attribute of marketing concept? Consumers

  1. A.are considered to be always right.
  2. B.prefer quality products.
  3. C.would buy cheap products.
  4. D.prefer goods that are highly advertised.
Show the answer and explanation

Answer: A (are considered to be always right.)

Explanation

The marketing concept puts the customer first: the customer is always right.

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Question 11

Merchandising

Merchandising is best suited for

  1. A.consumer goods.
  2. B.primary products.
  3. C.industrial services.
  4. D.organizational products.
Show the answer and explanation

Answer: A (consumer goods.)

Explanation

Merchandising takes place in retail shops, which sell consumer goods.

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Question 12

Distribution

Which channel of distribution would a producer of tomato paste in Kano use to reach a target market in Asaba?

  1. A.Producer → Agent → Consumer
  2. B.Producer → Wholesaler → Consumer
  3. C.Producer → Retailer → Consumer
  4. D.Producer → Wholesaler → Retailer → Consumer
Show the answer and explanation

Answer: D (Producer → Wholesaler → Retailer → Consumer)

Explanation

A cheap consumer good sold far away needs the long channel through wholesalers and retailers.

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Question 13

Warehousing

A disadvantage of warehousing is that it

  1. A.makes goods available when needed.
  2. B.protects goods from damage.
  3. C.encourages hoarding of goods to create scarcity.
  4. D.prevents a reduction in the quality of goods.
Show the answer and explanation

Answer: C (encourages hoarding of goods to create scarcity.)

Explanation

Storage can be abused to hoard goods and push up prices.

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Question 14

E-marketing

Electronic marketing is made possible through network of

  1. A.computers.
  2. B.consumer groups.
  3. C.manufacturers.
  4. D.advertising media.
Show the answer and explanation

Answer: A (computers.)

Explanation

The internet is a network of computers.

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Question 15

Transportation and Marketing Documents

Which of the following modes of transportation ensures the supply of gas in all-weather conditions?

  1. A.Trailers
  2. B.Pipeline
  3. C.Aeroplane
  4. D.Train
Show the answer and explanation

Answer: B (Pipeline)

Explanation

Pipelines are not affected by weather and supply gas continuously.

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Question 16

Entrepreneurship

A skill required by an entrepreneur for successful bargaining is

  1. A.interpersonal skill.
  2. B.leadership skill.
  3. C.accounting skill.
  4. D.administrative skill.
Show the answer and explanation

Answer: A (interpersonal skill.)

Explanation

Bargaining needs good communication and people skills (interpersonal skill).

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Question 17

Distribution

Which of the following factors affects the location of a retail outlet?

  1. A.Government policy
  2. B.Weather condition
  3. C.Company's goodwill
  4. D.Product quality
Show the answer and explanation

Answer: A (Government policy)

Explanation

Government rules on zoning and permits affect where a shop can be sited.

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Question 18

Distribution

The shop that offers a range of grocery items is a

  1. A.specialty store.
  2. B.depot.
  3. C.supermarket.
  4. D.discount store.
Show the answer and explanation

Answer: C (supermarket.)

Explanation

Supermarkets sell a wide range of groceries and household items on self-service.

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Question 20

Marketing Environment

Which of the following marketing facilitators provide financial services?

  1. A.Advertising agencies
  2. B.Savings and loans companies
  3. C.Clearing and forwarding companies
  4. D.Legal firms
Show the answer and explanation

Answer: B (Savings and loans companies)

Explanation

Savings and loans companies provide finance.

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Question 21

Marketing Research

The systematic analysis of a problem with the aim of improving decision making on sales is marketing

  1. A.research.
  2. B.planning.
  3. C.concept.
  4. D.forecasting.
Show the answer and explanation

Answer: A (research.)

Explanation

Marketing research studies problems to help managers make better decisions.

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Question 22

Pricing

The pricing approach that is based on what rival companies are charging is

  1. A.cost-oriented approach.
  2. B.demand-oriented approach.
  3. C.competitors-oriented approach.
  4. D.value-oriented approach.
Show the answer and explanation

Answer: C (competitors-oriented approach.)

Explanation

Basing prices on rivals' prices is competition-oriented pricing.

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Question 23

Marketing Research

Feedback obtained from marketing research on consumers' needs would be used to

  1. A.reduce production cost.
  2. B.change product features.
  3. C.improve sales force remuneration.
  4. D.improve inventory control.
Show the answer and explanation

Answer: B (change product features.)

Explanation

Knowing what consumers need helps the firm change product features to suit them.

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Question 24

Marketing Research

An importance of marketing research is that it

  1. A.reduces the risk involved in decision making.
  2. B.increases the cost of production.
  3. C.increases the risk involve in decision making.
  4. D.reduces the quality of products.
Show the answer and explanation

Answer: A (reduces the risk involved in decision making.)

Explanation

Research gives facts, so managers take less risky decisions.

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Question 26

Marketing Environment

An individual or organization that enhances business activities but do not participate in the business is a

  1. A.distributor.
  2. B.seller.
  3. C.marketer.
  4. D.facilitator.
Show the answer and explanation

Answer: D (facilitator.)

Explanation

Facilitators such as banks and insurers help business without buying or selling the goods.

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Question 27

Markets

A market with many buyers compared to suppliers is an example of

  1. A.government market.
  2. B.reseller market.
  3. C.consumer market.
  4. D.industrial market.
Show the answer and explanation

Answer: C (consumer market.)

Explanation

Consumer markets have very many buyers.

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Question 28

Consumer Behaviour

In the consumer buying-decision process, an influencing factor that includes age and occupation is

  1. A.personal factor.
  2. B.social factor.
  3. C.cultural factor.
  4. D.psychological factor.
Show the answer and explanation

Answer: A (personal factor.)

Explanation

Age, occupation, income and lifestyle are personal factors.

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Question 29

Consumer Behaviour

At what stage in the buying-decision process does a consumer collect information about a product?

  1. A.Need recognition stage
  2. B.Alternative search stage
  3. C.Post-purchase decision
  4. D.Purchase decision
Show the answer and explanation

Answer: B (Alternative search stage)

Explanation

After recognising a need, the consumer searches for information about the alternatives; that is the search stage.

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Question 30

Marketing Environment

An element in a company's economic environment is

  1. A.personal lifestyle.
  2. B.family members.
  3. C.technological innovation.
  4. D.inflation rate.
Show the answer and explanation

Answer: D (inflation rate.)

Explanation

Inflation, interest rates and income are part of the economic environment.

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Question 31

Pricing

Which of the following factors is considered when determining the price of a product by a manufacturer?

  1. A.Quality of the goods
  2. B.After-sales services
  3. C.Stock turnover
  4. D.Channels of distribution
Show the answer and explanation

Answer: A (Quality of the goods)

Explanation

Higher quality goods cost more to make and can command higher prices.

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Question 32

Promotion and Advertising

An advertising medium that practically demonstrates the use of a product is the

  1. A.television.
  2. B.magazine.
  3. C.newspaper.
  4. D.radio.
Show the answer and explanation

Answer: A (television.)

Explanation

Television shows moving pictures, so it can demonstrate a product in use.

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Question 33

Sales Promotion

A short-term incentive used to encourage consumers to buy a product is

  1. A.advertising.
  2. B.public relations.
  3. C.sales promotion.
  4. D.publicity.
Show the answer and explanation

Answer: C (sales promotion.)

Explanation

Sales promotion uses short-term incentives to encourage buying.

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Question 34

Promotion and Advertising

Advertising aimed only at giving facts about a product is

  1. A.competitive advertising.
  2. B.persuasive advertising.
  3. C.informative advertising.
  4. D.direct advertising.
Show the answer and explanation

Answer: C (informative advertising.)

Explanation

Informative advertising tells people facts about a product.

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Question 35

Product

Which of the following food items is a primary product?

  1. A.Frozen fish
  2. B.Fresh fish
  3. C.Smoked fish
  4. D.Dry fish
Show the answer and explanation

Answer: B (Fresh fish)

Explanation

Fresh fish has not been processed; smoked, dried and frozen fish have.

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Question 36

Sales Promotion

Sales promotion is

  1. A.selling of goods to the consumers.
  2. B.predicting quantity of goods to be demanded.
  3. C.stimulating demand through short term incentives.
  4. D.making goods/available to consumers.
Show the answer and explanation

Answer: C (stimulating demand through short term incentives.)

Explanation

Sales promotion stimulates demand with short-term incentives.

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Question 37

Markets

The need and ability to pay for a product is

  1. A.demand.
  2. B.supply.
  3. C.sales.
  4. D.transaction.
Show the answer and explanation

Answer: A (demand.)

Explanation

Demand is a need or want backed by the ability to pay.

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Question 38

Product

Tubers of yam offered by a farmer for sales is an example of a

  1. A.secondary product.
  2. B.manufactured product.
  3. C.primary product.
  4. D.processed product.
Show the answer and explanation

Answer: C (primary product.)

Explanation

Yam tubers are unprocessed farm produce: primary products.

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Question 39

Markets

A market where specialists are needed before purchase decision is made is

  1. A.consumer market.
  2. B.industrial market.
  3. C.reseller market.
  4. D.commodity market.
Show the answer and explanation

Answer: B (industrial market.)

Explanation

Industrial buying is done by trained specialists.

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Question 40

Marketing Mix

The set of controllable variables used to influence consumers is

  1. A.promotional mix.
  2. B.communication mix.
  3. C.marketing mix.
  4. D.product mix
Show the answer and explanation

Answer: C (marketing mix.)

Explanation

The marketing mix is the set of controllable variables (4Ps).

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Theory question 101

Merchandising

Miss Okon has just been employed by a consumer goods manufacturing company to merchandize its products at a retail outlet. (a) State four elements that would qualify the company's products to be merchandized at the retail outlet. (b) State six functions Miss Okon would perform as a merchandizer.

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Model answer

(a) Any four: attractive packaging; clear branding; proper labelling; a price tag; suitable size and durability for shelf display; meeting standards (NAFDAC/SON); availability in adequate quantity.
(b) Any six: arrange attractive displays; plan shelf layout to encourage impulse buying; keep shelves stocked and avoid stock-outs; set up point-of-purchase materials; demonstrate products and give samples; gather information on consumers' reactions and competitors; ensure correct pricing and labelling; build good relations with the retailer and customers.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 102

Marketing Concept

(a) State five features of the post-independence era in the history of marketing in Nigeria. (b) Explain five functions of marketing in Nigeria.

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Model answer

(a) Any five: indigenisation of businesses; growth of local manufacturing (import substitution); oil boom and rising incomes; growth of advertising and media; rise of supermarkets and modern retailing; marketing boards for export crops; growth of marketing research and professional marketers; government regulation of trade and prices; later, deregulation and e-marketing.
(b) Any five, explained: buying; selling; transportation; storage; standardisation and grading; financing; risk bearing; marketing information/research; promotion.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 103

Pricing

(a) Explain the following concepts in marketing: (i) product concept; (ii) selling concept; (iii) production concept; (iv) societal marketing concept. (b) A product costs ₦4,000 to produce. The producer decides to sell the product for ₦6,000. Calculate the: (i) markup; (ii) percentage markup on cost; (iii) percentage markup on selling price.

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Model answer

(a)(i) Product concept: consumers prefer products of the best quality and features, so the firm concentrates on improving the product.
(ii) Selling concept: consumers will not buy enough unless persuaded by aggressive selling and promotion.
(iii) Production concept: consumers prefer cheap, widely available products, so the firm concentrates on efficient mass production and distribution.
(iv) Societal marketing concept: the firm satisfies customers profitably while protecting the long-term welfare of society and the environment.
(b)(i) Markup = ₦6,000 − ₦4,000 = ₦2,000.
(ii) Percentage markup on cost = 2,000/4,000 × 100 = 50%.
(iii) Percentage markup on selling price = 2,000/6,000 × 100 = 33.3%.

Explanation

Show the formula and working for each calculation.

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Theory question 104

Entrepreneurship

(a) What is entrepreneurship? (b) State four selling skills required by an entrepreneur.
(c) State five activities to be performed by an entrepreneur to ensure successful operation of his market outlet.

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Model answer

(a) Entrepreneurship is the process of identifying a business opportunity, bringing together resources and starting and running a business while bearing its risks for profit.
(b) Any four: good communication; persuasion/negotiation (bargaining); listening; product knowledge; handling objections; closing a sale; prospecting for customers; courtesy and good human relations.
(c) Any five: stock goods customers want; set fair prices; display goods attractively; keep proper records; give good customer service; promote the outlet; keep the shop clean and secure; manage cash and credit carefully; monitor competitors; train and motivate staff.

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 105

Promotion and Advertising

(a) What is advertising? (b) Identify any six media of advertising. (c) Explain four disadvantages of advertising.

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Model answer

(a) Advertising is any paid, non-personal presentation and promotion of ideas, goods or services by an identified sponsor through the mass media.
(b) Any six: television; radio; newspapers; magazines; billboards/posters; cinema; internet/social media; handbills; transit (vehicle) advertising; direct mail.
(c) Any four, explained: it is costly and raises prices; it can mislead consumers; it encourages people to buy things they do not need; it may promote harmful products; it can be offensive to culture/morals; its effect on sales is hard to measure; adverts clutter the environment (billboards).

Explanation

Give each point as a full sentence, with an example where possible.

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Theory question 106

Transportation and Marketing Documents

(a) State four functions of Warehousing. (b)(i) Identify three modes of Transportation. (ii) Explain three Transportation documents.

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Model answer

(a) Any four: safe storage of goods; keeps goods until needed (time utility); helps stabilise prices; allows production ahead of demand; allows grading, packing and branding; holds dutiable goods until duty is paid (bonded); goods can be used as security for loans.
(b)(i) Any three: road; rail; water (sea/inland waterways); air; pipeline.
(b)(ii) Any three, explained: waybill (goes with goods carried by road/rail, describing the goods and receiver); consignment note (filled by the sender when goods are handed to a carrier); bill of lading (issued by a shipping company as receipt and evidence of goods carried by sea, and a document of title); air waybill (for goods carried by air); delivery note (lists goods delivered, signed by the buyer); manifest (list of all cargo on a ship or aircraft).

Explanation

Give each point as a full sentence, with an example where possible.

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