Theory question 105
Retail TradeCommerce 2 (essay)
(a) Give four reasons why retail shops adopt self service
(b) Explain six facilities that a retail shop should have to encourage self service
Show the model answer
(a) Any four: customers can look round and choose freely; encourages impulse buying, so sales rise; fewer shop assistants, so lower wage costs; quick service and saves time; no bargaining (prices are marked); goods can be displayed attractively.
(b) Any six, explained: open, attractive shelves with goods clearly displayed; goods pre-packed and price-marked; spacious floor and aisles; trolleys and baskets; check-out points/cash desks with cash registers near the exit; security measures (mirrors, cameras, guards) against shoplifting; clear signs for sections; parking space for customers.
Self service means customers serve themselves and pay at a check-out.