Theory question 110
CommunicationCommerce 2 (answer five questions)
(a) Why is it important for commercial information to be rapid and accurate?
(b) What are the advantages of courier services over public postal services?
Show the model answer
(a) Any five: business decisions (buying, selling, pricing) depend on up-to-date information; delays can lose orders, customers and profits; errors lead to wrong goods being sent, disputes and losses; prices and markets (e.g. stock exchange, commodity prices) change quickly; quick communication speeds up payment and delivery; accurate information builds trust and goodwill; it helps traders deal with emergencies and meet deadlines.
(b) Any five: faster, often same-day or next-day delivery; door-to-door delivery and collection; more secure – items are tracked and signed for; proof of delivery is given; can carry parcels and urgent documents of various sizes; compensation for loss or damage; flexible and reliable, operating outside post office hours; personalised customer service.
Give reasons in (a) and compare directly with the post office in (b).